Legal · updated 2026-09-27

Your data is yours.

Our privacy policy, the Gymtelligence™ data policy, and how fulfillment, refunds and cancellations work. All on one page.

Legal

Privacy Policy

FlipBiz Inc. ("FlipBiz," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, products, and services, including FlipBiz Train, FlipBiz Lesson Plans, and Gymtelligence™.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

1. Information we collect

Account Information:: When you create an account, we collect your name, email address, gym or business name, and billing information.
Usage Data:: We automatically collect information about how you interact with our platform, including pages visited, features used, and time spent on the platform.
Report Data:: When you upload reports through Gymtelligence™, we process the data contained in those reports to generate insights. This may include financial data, enrollment data, and program performance data from your gym management software.
Device Information:: We may collect information about the device and browser you use to access our services, including IP address, browser type, and operating system.
Communications:: If you contact us for support or feedback, we retain records of those communications.

2. How we use your information

To provide, operate, and improve our services
To generate AI-powered insights and analysis from uploaded reports
To send service-related communications and product updates
To process payments and manage subscriptions
To respond to support requests and feedback
To comply with legal obligations
To detect and prevent fraud or unauthorized access

3. How we store and protect your data

All data is stored using Supabase, a SOC 2 compliant infrastructure provider. Your data is encrypted in transit using TLS and encrypted at rest using AES-256 encryption. Each gym account has its own isolated database with Row Level Security (RLS) enabled — your data is never accessible to other gym accounts.

Your data is yours. We do not sell, rent, or share your data with third parties for marketing purposes. Your gym's financial and enrollment data is used exclusively to power your own insights within the platform.

4. Data sharing

We do not sell or rent your personal information to third parties. We may share data only in the following limited circumstances:

Service Providers:: We use trusted third-party providers including Supabase (database), Netlify (hosting), Resend (email delivery), and Stripe (payment processing). These providers have their own privacy policies and are contractually obligated to protect your data.
AI Processing:: Report data is processed by Anthropic's Claude AI to generate insights. Data sent to Anthropic is subject to their privacy policy and is not used to train their models.
Legal Requirements:: We may disclose information if required by law, court order, or governmental authority.
Business Transfers:: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you prior to any such transfer.

5. Data retention

We retain your account data for as long as your account is active or as needed to provide services. If you cancel your subscription, your data is retained for 90 days before deletion to allow for account reactivation. You may request immediate deletion of your data at any time by contacting us.

6. Your rights

Depending on your location, you may have the following rights regarding your personal data:

Access:: Request a copy of the data we hold about you
Correction:: Request correction of inaccurate data
Deletion:: Request deletion of your personal data
Portability:: Request your data in a portable format
Opt-out:: Opt out of marketing communications at any time

To exercise any of these rights, contact us at support@flipbizonline.com.

7. Cookies

We use essential cookies to maintain your login session and platform functionality. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, but this may affect platform functionality.

8. Children's privacy

Our services are intended for business owners and operators aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice within the platform. Continued use of our services after changes constitutes acceptance of the updated policy.

Gymtelligence™

Gymtelligence™ Data Policy

Gymtelligence™ is an AI-powered analytics platform built exclusively for gymnastics and athletic business operators. This section explains specifically how your gym's data is handled within the Gymtelligence™ product.

What data you upload

When you use Gymtelligence™, you may upload reports exported from your gym management software. These reports may contain:

Financial data (revenue, collections, AR aging)
Enrollment and attendance data
Program and class performance data
Staff and payroll data
Student and family information (names, balances)

Important: Before uploading reports that contain personally identifiable information about students or families, ensure you have appropriate authorization under your own privacy policies and applicable law. We recommend using aggregate or anonymized reports where possible.

How your data is processed

Uploaded report data is sent to Anthropic's Claude AI for analysis. Anthropic does not use your data to train their AI models — it is processed transiently to generate your insights and is not retained by Anthropic beyond the scope of the API request.

Processed insights are stored in your isolated gym database on Supabase. Your data is never combined with or accessible to other gym accounts.

Data isolation

Each gym account operates in its own isolated database partition with Row Level Security enabled at the database level. This means:

Your data cannot be accessed by other Gymtelligence™ users
FlipBiz staff access to your data is restricted and logged
No gym's data is used to train or improve AI responses for other gyms

Data deletion

You can delete individual uploaded reports at any time from within your Gymtelligence™ dashboard. To request complete deletion of all your Gymtelligence™ data, contact support@flipbizonline.com. Deletion requests are processed within 30 days.

FlipBiz Pro

Fulfillment Policy

FlipBiz Inc. is committed to providing exceptional services and a seamless experience for all customers. Below are the details of our fulfillment policies for all FlipBiz products and services.

Delivery policy

FlipBiz Pro is a digital platform — no physical shipping is required. Here is what to expect after subscribing:

Account Access:: Upon completing the subscription process, access to your FlipBiz portal will be granted within 24 hours. In most cases, access is provided immediately.
Content Delivery:: All training materials, courses, lesson plans, and platform resources are accessible 24/7 via your FlipBiz portal. Updates and new content are automatically added to your account as part of your subscription at no additional cost.
Gymtelligence™ Access:: Your AI analytics dashboard is activated upon account setup. You can begin uploading reports and receiving insights immediately after your gym portal is configured.
Technical Support:: If you experience any delays in accessing your account or services, contact our support team immediately at support@flipbizonline.com.

Return policy

Since FlipBiz Pro provides digital services and non-tangible goods, we do not offer returns. However, we are dedicated to ensuring your satisfaction:

Dissatisfaction with Services:: If you encounter any issues or are dissatisfied with our services, please reach out to us and we will work with you to resolve the problem promptly.
Non-Returnable Services:: As FlipBiz Pro is a subscription-based platform, once the service period has commenced, it is considered non-returnable.

Billing

Refund Policy

Our goal is to ensure customer satisfaction with our services. Due to the digital nature of our platform, we have the following refund policy in place:

Free trial

FlipBiz Pro offers a 14-day free trial period for all new customers. This allows you to fully test our platform before committing to a subscription. We strongly encourage all customers to take advantage of the free trial period before subscribing.

A card is required to start your free trial. You will not be charged during the 14-day trial, and your subscription begins automatically when it ends unless you cancel before then.

Subscription refunds

We do not provide refunds for monthly or annual subscription payments that have already been processed. Once a billing cycle has commenced, that period is considered fulfilled.

Exceptional cases

Refund requests due to extenuating circumstances will be considered on a case-by-case basis. Please contact our support team at support@flipbizonline.com to discuss your situation. We will review each request with fairness and good faith.

Subscriptions

Cancellation Policy

We understand that business needs may change. Our cancellation policy is designed to be clear and straightforward.

Monthly subscriptions

Customers may cancel their monthly subscription at any time. A 30-day written notice is required. No additional charges will occur after the cancellation effective date, but the current month's subscription fee is non-refundable. Access to the platform continues through the end of the paid period.

Annual subscriptions

Annual subscriptions may be canceled at any time with 30-day written notice. No refunds will be issued for remaining months in the subscription term. Access to the platform will continue until the end of the annual subscription period.

Free trial cancellations

If you do not wish to continue with FlipBiz Pro after the free trial, please cancel before the trial period ends to avoid being charged. No charges are applied during the trial period.

How to cancel

To cancel your subscription, please visit flipbizonline.com/cancellation and follow the cancellation instructions, or contact us directly at support@flipbizonline.com.

30-day notice required for both monthly and annual subscription cancellations. Please plan accordingly to avoid unintended charges.

Effect of cancellation

Upon cancellation:

Your access to FlipBiz platform features will continue through the end of your paid period
Your data will be retained for 90 days following cancellation, after which it will be permanently deleted
You may export or download your data at any time prior to deletion
Reactivation of your account within the 90-day window will restore your previous data

Support

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or any of our legal policies, please contact us.

FlipBiz Inc.
Privacy, policy and support questions:: support@flipbizonline.com
Website:: flipbizonline.com

We aim to respond to all privacy-related requests within 5 business days.